Our dedicated First Response Team sets us apart from our competitors. The highly trained team will often be the first people that you speak to when you make initial contact with us. They will direct you to the correct department and where possible put you in touch immediately with a qualified lawyer. They will provide accurate quotations for our legal services and where it is appropriate, they offer reassurance and initial advice, without legal jargon, to prospective clients. They also monitor client satisfaction as cases progress.